Bad Reverb seller and no support from Reverb

Discussion in 'Sidewinders Bar & Grille' started by Ian Ashdown, Oct 27, 2020.

  1. Ian Ashdown

    Ian Ashdown Strat-Talker

    Age:
    63
    Messages:
    329
    Joined:
    Apr 16, 2019
    Location:
    San Clemente, CA
    I recently ordered a used, but in 'Excellent' condition Electro Harmonix Good Vibes pedal. I paid about the market price for this pedal used.

    When it arrived there was no power supply, so I messaged the seller. He responded that I should research the product I'm buying and just open the pedal and use a battery. Having previously done my research, I knew that this pedal is sold with a power supply and no facility to fit a battery. I informed the seller of this and also requested a refund with return shipping. The shipping cost was refused by the buyer and supported by Reverb. From the attitude of the buyer I now doubt I will ever receive a refund if I send the pedal back even at my own cost!

    I fail to understand how an item can be classified as 'Excellent' when it is missing a necessary part. I should be able to unpack it, plug it in and use it right away! In my opinion this should have been listed as 'parts missing'.

    Words of warning. If a power supply is not shown or specifically mentioned in an advert for a pedal, do not expect one to be included. Do not expect any support from Reverb. Do not expect any customer service from 'Synthetical Instruments'.

    Ian
    SoCal
     
    soulman969, circles, 3bolt79 and 5 others like this.
  2. dirocyn

    dirocyn Senior Stratmaster

    Age:
    45
    Messages:
    3,794
    Joined:
    Jan 20, 2018
    Location:
    Murfreesboro, TN
    None of the pedals I've bought ever came with a power supply. They've all used a standard 9v.
     
  3. blasphemoustrat

    blasphemoustrat Most Honored Senior Member

    Messages:
    6,960
    Joined:
    Jan 9, 2011
    Location:
    Pa
    I have been a frequent and prolific user of reverb in the past. But I sold a guitar on there over the summer that was so awful mostly from reverbs parts that I don't know that I will use them ever again in the future. their customer service was absolute garbage and the amount of money that we were dealing with was a lot. I don't have a lot of good words to say about them right now.
     
    3bolt79 and Baelzebub like this.
  4. bsman

    bsman Strat-O-Master

    Messages:
    878
    Joined:
    Mar 4, 2014
    Location:
    Santa Clara
    Good for you. The OP is correct - the EHX good vibes pedal will run only using a power supply (that normally comes with the pedal). There is no battery compartment. However, in support of your contention (from the EHX manual):

    9V Power Jack – Plug the output of the supplied AC adaptor into the 9V power jack located at the top of the Good Vibes. The Good Vibes draws up to 45mA at 9VDC with a center negative plug. The Good Vibes accepts Boss® and Ibanez® style AC Adaptors. Please do not exceed 10VDC at the 9V power jack!

    Therefore, the OP should either have a power supply that will work (most of us do!) or can easily get one for a very few bucks. It's hardly a fatal problem.
     
    93-Strat, Nick-O and Tone Deaf like this.
  5. Baelzebub

    Baelzebub Senior Stratmaster

    Age:
    60
    Messages:
    3,909
    Joined:
    Nov 1, 2019
    Location:
    Earth
    I bought something on there from a Sam Ash store the other day. In the course of our discussion I mentioned that Reverb was on a downhill slide since Etsy acquired them. To his credit, he was very interested in specifics, because they sell a lot of merchandise there.

    I personally don't bother answering their "how were we" emails and have little to no use for what seems to pass for their
    "customer service", and with the new fees and all the tax garbage, I would never use them to sell anything, and only would buy when/if it's a real deal. The idea of charging tax on sales of used goods between private parties is an anathema to me.
     
    TheMadStratter, 3bolt79 and crawdaddy like this.
  6. Ian Ashdown

    Ian Ashdown Strat-Talker

    Age:
    63
    Messages:
    329
    Joined:
    Apr 16, 2019
    Location:
    San Clemente, CA
    I’ll be purchasing a new genuine EHX power supply in the next day or two. Apart from the dishonesty of both the seller and reverb, I’m disappointed. I have been practicing a particular song that needs the pedal and I was looking forward to it arriving so I could plug it in and play. This plan was foiled!

    Oh well, talk about ‘first world’ problems!

    Ian
     
  7. Stratafied

    Stratafied Senior Stratmaster

    Age:
    69
    Messages:
    4,738
    Joined:
    Oct 29, 2019
    Location:
    North of South
    I’ve never sold on reverb , mostly to members on here and some on eBay...thankfully no complaints so far.
     
    3bolt79 likes this.
  8. myredstrat

    myredstrat Senior Stratmaster

    Age:
    67
    Messages:
    1,528
    Joined:
    Feb 3, 2020
    Location:
    ontario canada
    Regardless of whether the seller is a first class Dbag or not. he didn't mention a power supply in his listing.
    he is under no obligation to refund you.
     
    StummerJoe, 93-Strat and 3bolt79 like this.
  9. Electgumbo

    Electgumbo Not Of This Earth

    Messages:
    10,527
    Joined:
    Dec 26, 2010
    Location:
    Scott La.
    I’ve bought lots of stuff on Reverb with out any problems.... not that it can’t happen.
     
    Morf2540, 3bolt79 and Stormy Monday like this.
  10. fretWalkr

    fretWalkr Strat-Talker

    Age:
    61
    Messages:
    102
    Joined:
    Apr 10, 2019
    Location:
    Dallas via Memphis
    Why did you pay near market price for a used pedal? I suggest paying a new one next time. Then you will have more recourse if there's a problem with an online vendor. I would write this off as a lesson learned.
     
    StummerJoe, CyFan4036 and 3bolt79 like this.
  11. ChrisD

    ChrisD Senior Stratmaster Silver Member

    Messages:
    1,567
    Joined:
    Oct 22, 2011
    Location:
    Ireland
    I totally see the OPs point. Let's imagine you bought an amp in "excellent condition" and it arrived with no speakers would you suck it up and take it on the chin because the seller didn't state whether it had any or not? I don't think so. Anything detrimental to the operation of an item should be stated in the listing. That's my opinion anyway, YMMV.
     
    3bolt79 likes this.
  12. Ian Ashdown

    Ian Ashdown Strat-Talker

    Age:
    63
    Messages:
    329
    Joined:
    Apr 16, 2019
    Location:
    San Clemente, CA
    Near used market price . . .
     
    3bolt79 likes this.
  13. Ian Ashdown

    Ian Ashdown Strat-Talker

    Age:
    63
    Messages:
    329
    Joined:
    Apr 16, 2019
    Location:
    San Clemente, CA
    Why do you think that something that is essential to the operation of the pedal, and the seller states that it ‘works perfectly’ should not be included whether specifically mentioned or not? I’m just asking; maybe it’s me . . .
     
  14. myredstrat

    myredstrat Senior Stratmaster

    Age:
    67
    Messages:
    1,528
    Joined:
    Feb 3, 2020
    Location:
    ontario canada
    if it doesn't work then you have a case but, as the ad did NOT specify that it came with the "included" power supply, I do not think he is liable for anything. the onus is on the buyer to ask ALL the questions, unfortunately that is the way of the world:thumbd:
     
    StummerJoe, Mustafa Pants and 3bolt79 like this.
  15. Philo426

    Philo426 Senior Stratmaster

    Age:
    56
    Messages:
    1,492
    Joined:
    Mar 16, 2017
    Location:
    Struthers,ohio
    Well I am sure that you have a power supply and connector cables for your pedal board.While he should refund the cost of the pedal supply it shouldn't be a huge deal unless the power supply is unique or difficult to obtain.
     
    CyFan4036 and 3bolt79 like this.
  16. Paperback Rocker

    Paperback Rocker Do it or screw it.

    Messages:
    15,283
    Joined:
    Sep 18, 2014
    Location:
    Hurst, TX
    Yes, the seller should have stated he didn't have it.

    BUT

    Due dilligence is 100% the responsibility of the buyer.
     
    StummerJoe, CyFan4036, nadzab and 3 others like this.
  17. radd

    radd Strat-O-Master

    Messages:
    876
    Joined:
    Jun 2, 2016
    Location:
    California
    I had issues two times buying on Reverb. Both times Reverb was involved and help resolve the issue completely to my satisfaction.

    The second time the first line Reverb staff could not resolve it so they kicked it up to their Resolution Team, I had my full refund in 24 hrs.
     
    Last edited: Oct 28, 2020
    3bolt79 likes this.
  18. StratoMutt

    StratoMutt Senior Stratmaster

    Messages:
    2,012
    Joined:
    Mar 15, 2019
    Location:
    SE Pennsylvania
    @Ian Ashdown Sorry to read you had so much trouble. The dishonesty of people never ceases to amaze and disgust.

    So it was Etsy that prompted the recent changes / price hikes. : /

    I started to register to sell a set of pickups a year or so ago. Did not like the terms and conditions and bailed.

    I did buy one item through Reverb and was pleased with the transaction.
     
    3bolt79 likes this.
  19. ThebiggestJerk

    ThebiggestJerk Strat-O-Master

    Age:
    119
    Messages:
    985
    Joined:
    Aug 26, 2018
    Location:
    Home
    I keep hearing how bad REVERB is...
     
    3bolt79 likes this.
  20. Ian Ashdown

    Ian Ashdown Strat-Talker

    Age:
    63
    Messages:
    329
    Joined:
    Apr 16, 2019
    Location:
    San Clemente, CA
    As delivered it does not work, nor could it without the power supply. What am I not seeing here?
     
    3bolt79, rgale and StratoMutt like this.