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BEWARE of selling on Reverb I just got royally screwed!!!!

Discussion in 'Sidewinders Bar & Grille' started by Stratatouille, Feb 12, 2020.

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  1. Stratatouille

    Stratatouille Senior Stratmaster

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    So I sold a Mint Gretsch 6129T Limited Edition Players Edition Jet Light Blue Pearl 2019 to a guy on Reverb for around $1699+$79 Shipping and the guitars neck snapped during shipping! I paid the extra $35 for the Reverb insurance protection. The guitar was shipped via UPS.

    Heres the letter I just got from Reverb:

    Hi Rick,

    I am following up with you in regard to this order. In this situation, Reverb has offered the buyer the option of keeping the Gretsch for repairs and having Reverb cover those costs; however, they do not wish to pursue the repairs on their end. When an item arrives damaged, we do need to offer the buyer a return for a full refund as a secondary option. With that being said, we can offer the following resolution:

    1.) Reverb provides a prepaid return shipping label to the address you have on file.
    2.) Once received, you can issue a full refund for the buyer so they are compensated in a timely manner.
    3.) You may then take the guitar to a trusted repair shop in your area to obtain a written repair quote within 7 days of receiving this item back in your possession.
    4.) Before getting any work done, please send a photo or screenshot of the repair estimate so I can review and we can cover these repair costs, if feasible.
    5.) Once the repair quote is approved, you may get the work done and Reverb will cut you a check for the quoted repair costs.

    Or, if you would prefer not to go through the hassle of gathering a repair estimate, we can honor a claim payout of $400. Typically, these repairs cost about $350, so this should cover the cost of repair. Thank you, please let me know your thoughts within the next 24hrs, and I will be happy to advise on the next steps.

    Best,

    Phil C. | Schedule a Phone Call

    Resolutions Specialist

    WTH >?
     

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    vid1900 likes this.
  2. hcski25

    hcski25 Strat-Talker

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    Is that what their protection plan states?? $35 seems like a lot of money to pay for only $400 worth of coverage. Nothing about that seems right to me.

    What was the insurance coverage directly through UPS?

    What sucks is that there's no way to know if it was truly damaged in shipping or if the buyer just dropped it soon after opening it...
     
  3. ZlurkCorzDog

    ZlurkCorzDog INMATE #7XX7XX7 Strat-Talk Supporter

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    Egads! What a mess to deal with. :(
     
  4. Seamus OReally

    Seamus OReally Senior Stratmaster Silver Member

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    Seems perfectly clear to me. They offered the buyer money for the repair, he said "no," and so the only other option is for them to ship the damaged guitar back to you, and which point they will pay you for the repair.
     
  5. Stratatouille

    Stratatouille Senior Stratmaster

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    When you sell a guitar for over $1500 on Reverb they REQUIRE you to purchase there protection plan. There was NO option for any insurance from UPS.
     
  6. Stratatouille

    Stratatouille Senior Stratmaster

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    Yes but after the guitar gets "repaired" it won't be worth nearly as much as it was..
     
  7. jaxjaxon

    jaxjaxon Strat-O-Master

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    I wonder how it happened is the case damaged, you did slack the strings before shipping yes.
     
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  8. bluejazzoid

    bluejazzoid Strats Amore Strat-Talk Supporter

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    So did Reverb generate the shipping label for you? Otherwise I don't see how they could have kept you from purchasing your own insurance with UPS (or whoever) if you're paying for shipping and actually handling the shipment.
     
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  9. freddairy

    freddairy Strat-Talker

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    Did you insure it with UPS for the value? Your beef isn't with Reverb its with UPS.
    Reverb will always side with the buyer(and that's a good thing).
     
  10. vid1900

    vid1900 Most Honored Senior Member Strat-Talk Supporter

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    Yikes, that's a dumb insurance program.

    Yes, $400 will cover that repair, but the guitar takes a big value hit (because of the clear finish. A black lacquer finish could be repaired undetectable).
     
  11. BallisticSquid

    BallisticSquid Most Honored Senior Member

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    Ouch...on both counts!!!
     
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  12. Stratatouille

    Stratatouille Senior Stratmaster

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    The buyer claims there was no damage to the guitar case or the box. I de-tuned it a full step.
     
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  13. Guy Named Sue

    Guy Named Sue All roads lead to P90 Strat-Talk Supporter

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    "If the item is repairable after shipping damage, Reverb reserves the right to cover the cost of repairs in lieu of a full claim payout to the seller, so the item can be re-sold."

    Sorry this happened to you, sad to see the pictures
     
  14. vid1900

    vid1900 Most Honored Senior Member Strat-Talk Supporter

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    UPS will say it was not packed to survive a 10 foot fall, and clearly they would be right.
     
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  15. BallisticSquid

    BallisticSquid Most Honored Senior Member

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    That makes no sense. The guitar would have had to have taken quite a shot to snap the headstock off like that.
     
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  16. Stratimimus

    Stratimimus Strat-Talker

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    Did you put packing material around the headstock? Still, how could that happen inside the case if there was no damage to the case or the box?
     
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  17. =KARMA=

    =KARMA= Strat-O-Master

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    If there's no corresponding damage to the (hard?) case then it's questionable as to whether it was actually damaged in transit.
     
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  18. Nick-O

    Nick-O Strat-O-Master

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    I am so sorry to hear that. I have had zero issues with reverb until about 6 weeks ago....they didn't back me at all...total shock. I hope you can navigate your way thru that mess.
     
  19. vid1900

    vid1900 Most Honored Senior Member Strat-Talk Supporter

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    You want nothing touching the headstock during transit.

    Those cases that come with $100,000 insurance for Les Pauls have a 1.5" gap around the headstock, so if the case is dropped headstock side down - no energy will be transferred to break off the headstock.
     
  20. Stratimimus

    Stratimimus Strat-Talker

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    I'm not implying something rigid, but something to absorb some of that energy if dropped. But you obviously now more than I do.

    @Stratatouille - I have a '65 ES-345 that had that exact break. Bought it like that, actually. Doesn't affect the playability and barely noticeable. One of the local guitar shop guys said he wished it had come to him when it happened because it would be completely invisible.
     
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