So I sold a Mint Gretsch 6129T Limited Edition Players Edition Jet Light Blue Pearl 2019 to a guy on Reverb for around $1699+$79 Shipping and the guitars neck snapped during shipping! I paid the extra $35 for the Reverb insurance protection. The guitar was shipped via UPS. Heres the letter I just got from Reverb: Hi Rick, I am following up with you in regard to this order. In this situation, Reverb has offered the buyer the option of keeping the Gretsch for repairs and having Reverb cover those costs; however, they do not wish to pursue the repairs on their end. When an item arrives damaged, we do need to offer the buyer a return for a full refund as a secondary option. With that being said, we can offer the following resolution: 1.) Reverb provides a prepaid return shipping label to the address you have on file. 2.) Once received, you can issue a full refund for the buyer so they are compensated in a timely manner. 3.) You may then take the guitar to a trusted repair shop in your area to obtain a written repair quote within 7 days of receiving this item back in your possession. 4.) Before getting any work done, please send a photo or screenshot of the repair estimate so I can review and we can cover these repair costs, if feasible. 5.) Once the repair quote is approved, you may get the work done and Reverb will cut you a check for the quoted repair costs. Or, if you would prefer not to go through the hassle of gathering a repair estimate, we can honor a claim payout of $400. Typically, these repairs cost about $350, so this should cover the cost of repair. Thank you, please let me know your thoughts within the next 24hrs, and I will be happy to advise on the next steps. Best, Phil C. | Schedule a Phone Call Resolutions Specialist WTH >?