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BEWARE of selling on Reverb I just got royally screwed!!!!

Discussion in 'Sidewinders Bar & Grille' started by Stratatouille, Feb 12, 2020.

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  1. Stratatouille

    Stratatouille Senior Stratmaster

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    And what about the fact that I have no guitar shops or luthiers in the town I live in?
     
  2. Guy Named Sue

    Guy Named Sue All roads lead to Stratocaster Strat-Talk Supporter

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    I’m neuter-al in all this, just sayin' hatred breeds hatred.

    :p:D
     
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  3. Stratoskater

    Stratoskater Fuzz Meister General Strat-Talk Supporter

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    They may cover cost for you to ship it to a repair shop. How far is the nearest place you can get it repaired?
     
  4. bluejazzoid

    bluejazzoid Strats Amore Strat-Talk Supporter

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    Well then, I'm just gonna go lick my wounds... or body parts... in general!!!

    [​IMG]
     
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  5. hcski25

    hcski25 Strat-Talker

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    Not to add more fuel to the fire, but I'm curious what Reverb would do if it gets damaged even more when being shipped back to you? Or how do they handle it if you get it back and find out the buyer stripped a truss rod, messed up a bridge, etc? I'm just curious if anyone's dealt with these scenarios.
     
  6. Guy Named Sue

    Guy Named Sue All roads lead to Stratocaster Strat-Talk Supporter

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    You've got to be kitten me, it's past my bed time. I've gotta go!

    Fur what it's worth, this was fun! :cool:
     
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  7. BIGHeadStockJunkE

    BIGHeadStockJunkE New Member!

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    Ahhhhh the fine print. Must say I kinda miffed over that!
    Good to know!
     
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  8. Rounder44

    Rounder44 Strat-Talker

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    Problem with Reverb, Etsy, Ebay etc... is as a buyer you "sign" contract with them. Lots of fine print but they define the terms of dealing with them and I'm sure buried in their is a clause you can not take legal action against them!

    They have no such control over buyers and are exposed as it were to legal actions due to any number of peccadilloes the buyer may imagine and be forced to defend themselves in court...conceivably. They'd have lawyers in every small claims court across the land if they sided with sellers!

    As a seller you have zero rights...
     
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  9. bluejazzoid

    bluejazzoid Strats Amore Strat-Talk Supporter

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    Yes, it's probably good to take a paws at this moment to fur-ther ponder the dog-eat-dog [whilst cats watch] world we live in.
     
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  10. fezz parka

    fezz parka Duke of Dilligaf Strat-Talk Supporter

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    Are you anywhere near Music One Workshop?
     
  11. Neil.C

    Neil.C Most Honored Senior Member

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    Well you could always ship it again............:confused:
     
  12. nederemer

    nederemer Senior Stratmaster

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    You can buy insurance through UPS.. But I think they will only cover up to $500. So, there that.
     
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  13. guitarsnpucks

    guitarsnpucks Strat-Talk Member

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    If I were you, I'd get it repaired (ship it to someone or drive a distance to get it repaired) and keep the guitar. Looks killer and most likely sounds great too. A headstock repair can almost be undetectable these days, so find someone who knows what they're doing. I don't recommend trying to repair it yourself. I think Reverb is a great platform, but unfortunately the BUYER is always right in most cases and Reverb wants to keep BUYERS coming back.
     
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  14. ZlurkCorzDog

    ZlurkCorzDog INMATE #7XX7XX7 Strat-Talk Supporter

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    serveimage (15).gif
     
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  15. Cyberi4n

    Cyberi4n Strat-Talker

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    I'm not really sure this is really Reverb's fault?
     
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  16. RadioFM74

    RadioFM74 Senior Stratmaster

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    I’m really sorry for you, as I’m sure absolutely everyone here is. I also agree with @Stratoskater that Reverb has an ironclad case and that they’re honoring their side of the bargain. Of course, you could get more if you could prove that the buyer has broken the guitar, but in all likelihood you can’t. (BTW: thanks to all those who clarified how the headstock can snap even if the case is undamaged… scary stuff!).

    In your shoes, first of all, I’d be pissed for a few weeks. But I’d also take the money, get the guitar repaired, and re-list it at a price you would feel ok with. If it sells, you’ll have lost a few hundreds. We all do from time to time. The motor in my car broke down as I was just out of guarantee. 700€ out of the pocket, like that. Watcha gotta do? There’s much, much worse in life. If it doesn’t sell, you get to keep a wonderful and unique guitar with a (hopefully barely detectable) repair.
     
  17. Cyberi4n

    Cyberi4n Strat-Talker

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    this.
     
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  18. Dewey

    Dewey Most Honored Senior Member Strat-Talk Supporter

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    Omg, I have a guitar on Reverb now. This makes me want to reconsider that. I'm so sorry to hear that this happened to you man. :(
     
  19. Violeiro

    Violeiro Strat-Talker Strat-Talk Supporter

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    Business is business. The terms were clear and IMO a full refund would be in order. The buyer didn't buy a guitar with a broken neck, Reverb gave you the terms of the insurance, the seller policy most likely states the item is sold as described.... There are lots of shady buyers that have remorse and want to return on the sellers dime, I don't think this is the case...

    Sent from my Pixel 3 using Tapatalk
     
  20. mjea80

    mjea80 Strat-Talker

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    Id suggest doing some research and finding the best luthier around to do this job for you and then handing the bill to Reverb.com.

    As someone stated earlier the Reverb rep is trying to lowball you. Get your estimate and tell them this is what you’re doing and the insurance you paid for should cover it.

    Try and find a reputable luthier that gives you an estimate that is more than (or close to) the sale price and say this is who Im going to get to do the repair.
     
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