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Discussion in 'Sidewinders Bar & Grille' started by Stratatouille, Feb 12, 2020.
And what about the fact that I have no guitar shops or luthiers in the town I live in?
I’m neuter-al in all this, just sayin' hatred breeds hatred.
They may cover cost for you to ship it to a repair shop. How far is the nearest place you can get it repaired?
Well then, I'm just gonna go lick my wounds... or body parts... in general!!!
Not to add more fuel to the fire, but I'm curious what Reverb would do if it gets damaged even more when being shipped back to you? Or how do they handle it if you get it back and find out the buyer stripped a truss rod, messed up a bridge, etc? I'm just curious if anyone's dealt with these scenarios.
You've got to be kitten me, it's past my bed time. I've gotta go!
Fur what it's worth, this was fun!
Ahhhhh the fine print. Must say I kinda miffed over that!
Good to know!
Problem with Reverb, Etsy, Ebay etc... is as a buyer you "sign" contract with them. Lots of fine print but they define the terms of dealing with them and I'm sure buried in their is a clause you can not take legal action against them!
They have no such control over buyers and are exposed as it were to legal actions due to any number of peccadilloes the buyer may imagine and be forced to defend themselves in court...conceivably. They'd have lawyers in every small claims court across the land if they sided with sellers!
As a seller you have zero rights...
Yes, it's probably good to take a paws at this moment to fur-ther ponder the dog-eat-dog [whilst cats watch] world we live in.
Are you anywhere near Music One Workshop?
Well you could always ship it again............
You can buy insurance through UPS.. But I think they will only cover up to $500. So, there that.
If I were you, I'd get it repaired (ship it to someone or drive a distance to get it repaired) and keep the guitar. Looks killer and most likely sounds great too. A headstock repair can almost be undetectable these days, so find someone who knows what they're doing. I don't recommend trying to repair it yourself. I think Reverb is a great platform, but unfortunately the BUYER is always right in most cases and Reverb wants to keep BUYERS coming back.
I'm not really sure this is really Reverb's fault?
I’m really sorry for you, as I’m sure absolutely everyone here is. I also agree with @Stratoskater that Reverb has an ironclad case and that they’re honoring their side of the bargain. Of course, you could get more if you could prove that the buyer has broken the guitar, but in all likelihood you can’t. (BTW: thanks to all those who clarified how the headstock can snap even if the case is undamaged… scary stuff!).
In your shoes, first of all, I’d be pissed for a few weeks. But I’d also take the money, get the guitar repaired, and re-list it at a price you would feel ok with. If it sells, you’ll have lost a few hundreds. We all do from time to time. The motor in my car broke down as I was just out of guarantee. 700€ out of the pocket, like that. Watcha gotta do? There’s much, much worse in life. If it doesn’t sell, you get to keep a wonderful and unique guitar with a (hopefully barely detectable) repair.
Omg, I have a guitar on Reverb now. This makes me want to reconsider that. I'm so sorry to hear that this happened to you man.
Business is business. The terms were clear and IMO a full refund would be in order. The buyer didn't buy a guitar with a broken neck, Reverb gave you the terms of the insurance, the seller policy most likely states the item is sold as described.... There are lots of shady buyers that have remorse and want to return on the sellers dime, I don't think this is the case...
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Id suggest doing some research and finding the best luthier around to do this job for you and then handing the bill to Reverb.com.
As someone stated earlier the Reverb rep is trying to lowball you. Get your estimate and tell them this is what you’re doing and the insurance you paid for should cover it.
Try and find a reputable luthier that gives you an estimate that is more than (or close to) the sale price and say this is who Im going to get to do the repair.