Fender is not responding

Discussion in 'Tech-Talk' started by sadmoodyfrazier, Aug 1, 2020 at 3:08 AM.

  1. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    I'm a lot upset because Fender is not responding to my emails by months. I'm trying to request to them a new pickguard for my Vintera 50's strat which was poorly made into the factory. I've sent emails to both Fender UK and Italy departments with no results even if I've had the auto response email which says that thay have got my request. Last time I've had a perfect support from Fender last time I've sent an email to them. Now I can't contact them. Just to say. Just to tell.
     
  2. Deafsoundguy

    Deafsoundguy Strat-O-Master

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    I’m sure they get a billion emails a month. Took me 30 days to get a response and it really wasn’t the info I requested.

    I called customer support and got a hold of someone pretty fast and he was very helpful. Try calling.
     
  3. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    I suspect that calling Fender in the US is somewhat different to calling Fender in the UK or Italy.
     
  4. guitarchaeologist

    guitarchaeologist Artist Formerly Known as π Strat-Talk Supporter

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    Why not talk to a local dealer?
     
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  5. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    That assumes that there is a local dealer. If it's a warranty issue, the seller would be first port of call, under European law it's their responsibility, not the manufacturer.
     
  6. Wound_Up

    Wound_Up Strat-O-Master

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    By now, I'd have just bought a new one and moved on.
     
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  7. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    Somebody has to ask, it might as well be me. What's wrong with it?
     
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  8. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    Last time I've tried they were very fast and they've supported my in an excellent way.

    I don't know. As I've said I've got perfect support contacting Fender UK in the past.

    Because local dealers here are pure **** and they will just try to convince you that there is nothing bad on your guitar. I want to deal directly with Fender because they have a beautiful customer support.

    I've payed a new Fender 1000 euros. I don't want to pay more for a fault of them. Also I don't have the money to buy a Fender original pickguard. I've tried to take a cheaper one but the holes didn't allign so... I've returned it back.

    You know... that countersunk screw holes thing and pickup poles positioned randomly... Seems so much a 200 euros Squier instead of 1000 euros Fender.
     
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  9. Stratbats

    Stratbats Senior Stratmaster

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    Huh. In am in the states but yesterday I called Tech Support & it was answered on the first ring.
     
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  10. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    Maybe in the US is different.
     
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  11. SpeedKing

    SpeedKing Senior Stratmaster

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    Do you have pictures? The pole piece issue seems very unusual. Are they not just staggered like the originals they're recreating?
     
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  12. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    The Fender website doesn't have a phone number for Fender UK.
     
  13. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    Nope... the center pickup has the e string polepiece lower than the other two. And this is just the much more noticeable polepiece which is positioned randomly. The other ones are less out of specs but also positioned "not like they are supposed to".

    Here some pics of my guitar:

    [​IMG]
    [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG]
     
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  14. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    I looked on your original thread, but there are no pictures there either. Yu were complaining about these issues there, I don't know why you didn't send it straight back, if it's quality is so bad.
     
  15. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    Because it sounds very good but looks like a very cheap guitar. Anyway I've just bought some drill countersunk 82 degrees bits to try to fix at least the screw holes by myself. I've added some pics to my previous reply.
     
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  16. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    The pickups look pretty normal. I can certainly see the difference in the screws from the Classic Player.

    Player pickups.jpg
     
  17. BlurgyWurgyWibble

    BlurgyWurgyWibble Strat-Talker

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    Same with Gibson Europe. 18 days for initial response. Another 14 on the follow up.
    They sorted the problem though. They paid for a luthier to put a new nut on (and paid for the nut). Even sent me spare parts for free.
    Patience is the key.. !
     
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  18. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    You are right about the pickups... I've never seen that hi e lower polepiece. But look at that screws! They are so beautiful perfectly coutersunk that way. Mine are making me feel really uncomfortable.
     
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  19. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    From playing a couple of Vinteras, I don't think the quality is as good as the early Classic Players.
     
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  20. Guitarmageddon

    Guitarmageddon Dr. Stratster Strat-Talk Supporter

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    There is 100% nothing wrong with this. The pickguard mount screws ARE countersunk but the pickup height adjust holes are not - this is 100% normal (my Clapton $2000 Strat was like this exactly), and the pickup poles never line up with all the strings....EVER ....on ANY Strat.....it's only your middle pickup with different slight stagger, and that's normal too....

    This is an OCD problem, not a Fender product problem.....
     
    Last edited: Aug 1, 2020 at 8:29 AM