Fender is not responding

Discussion in 'Tech-Talk' started by sadmoodyfrazier, Aug 1, 2020 at 3:08 AM.

  1. daytonian

    daytonian Strat-Talk Member

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    Just play it.....
     
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  2. StratMike10

    StratMike10 Dr. Stratster Strat-Talk Supporter

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    If you have to find the faults with a microscope, maybe the fault is not on the guitar.
     
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  3. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    You are so rude.
     
  4. Baelzebub

    Baelzebub Senior Stratmaster

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    THIS.
     
  5. rafasounds

    rafasounds Senior Stratmaster

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    it could be worse. You could be in Brazil.

    Moody, just face it. It can be a little bit of both. A little bit of sloppiness from them, and a little bit of OCD from you.

    I think the pickup poles are completely fine, and I've seen hundreds just like that.

    The pickup screws on the pickguard look not ideal to me, and I think your claim is reasonable.

    But again, if you saw the screws on my current main guitar....
     
  6. smithstrato

    smithstrato Senior Stratmaster

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    You bought this online through Fender directly?
     
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  7. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    Bought from an authorized reseller here in Italy. Every one of these guitars are this way and I can't stand the screws that way. I have a classic and a RW and no one of both is made that way. The reseller told me to send the guitar to them and then they will send her to warranty repair. So I would see my guitar in an year, maybe, to change a pickguard. If Fender would reply to me I'm perfectly sure that they'll send to me a perfectly fine pickguard for my guitar.
     
  8. smithstrato

    smithstrato Senior Stratmaster

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    It seems proper protocol would be to take it back to dealer. Their markup would take care of cost to fix a problem.
    Seems to me this is normal for that guitar and therefore not a manufacturer mis sight.
    You somehow walked out the door with it and want to bypass proper protocol .
    There is a saying here.." You're barking up the wrong tree".
    Fender will tell you the same thing .
    Respectfully.

    Woof
     
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  9. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    They have sent me a neck for my Classic 70's which was defective why they shouldn't do the same for a cheap pickguard? I'm not a fool. I know exactly what I do. The point is that I wrote to Fender Italy maybe a couple of months ago with no response and a week ago to Fender UK with same result. Maybe they are not working for the COVID thing.
     
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  10. BlurgyWurgyWibble

    BlurgyWurgyWibble Strat-Talker

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    It definitely isn't as consistent. The scuttlebut on the Vintera and the Player series is that they range from fantastic to firewood and everything inbetween.

    Here's one of my Classic Series strats.

    IMG_20200801_190705.jpg


    As you can see OP, the poles rarely line up. There's too much variety in nut width for them to ever line up consistently when every other part is stamped out the same dimension by the million. That's true on most guitars tbh. Since I will generally put my own PAFS in anything that takes a humbucker, they never line up..

    I DO agree that the pickguard holes should be counter sunk. All my strats are.

    IMG_20200801_190713.jpg

    That is unacceptable to me. Sure, you could fix that yourself in 10 minutes with a unibit and a cordless drill, but why should you have to void your warranty when you've just paid 1000 euros?!

    I don't think you are OCD anyway! ;)
     
  11. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    I've seen the new models and would agree with the scuttlebutt. Those screws are terrible.

    As for the poles, he was wondering about the stagger, not the spacing.
     
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  12. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    Finally someone got my point about the poles.
     
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  13. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    I got it straight away, that's why I posted a pic of mine, and the screws of course.
     
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  14. BlurgyWurgyWibble

    BlurgyWurgyWibble Strat-Talker

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    Oh, sorry! Well. Aren't they plastic bobbins? If they are the wire never contacts the magnets, so you can push them wherever you want them to be. That's no biggie?
     
  15. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    Well mine aren't they're fibre 57/62s RWRP middle on the Classic Player 50s. I don't know what the Vintera has, I had assumed fibre too.
     
  16. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    No plastic bobbin... they are traditional ones. Anyway Thrup said that they are just fine that way so I'm a lot quieter now about pickups.
     
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  17. BlurgyWurgyWibble

    BlurgyWurgyWibble Strat-Talker

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    Fair enough. Also I just read the post about the holes being counter sunk but the screws not. Still not cool, but I'm sure Fender will send you some screws. :D
     
  18. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon Strat-Talk Supporter

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    I can't find one decent photograph online that shows whether the screws are supposed to be countersunk or not on Vinteras. I'd guess that they normally are and the scratchplate on this one isn't. The screws look like they may be.
     
  19. sadmoodyfrazier

    sadmoodyfrazier Senior Stratmaster

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    I've seen other pictures of vinteras just like mine. Seems that all vinteras are this way. It's just a step in the production which Fender jumped sistematically.
     
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  20. CB91710

    CB91710 This is a Custom Title Gold Member Strat-Talk Supporter

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    This.
    You have a part that had a factory QC issue, that's a warranty issue, and the factory is going to refer you back to the local dealer or authorized repair center.
    Fender doesn't ship replacement parts other than parts purchased new through their web store.

    As far as response.... A few months ago, Fender shut down their user support forum. Flat out killed it and unplugged the servers. They only had a couple of employees on the forum, and they were IT guys, the only one who was active as a user was posting as a personal user, not in an official capacity.
    I don't know if Fender eliminated positions in the department or what happened behind the scenes.

    Regardless... the same pandemic that has impacted Italy has also impacted the US, and particularly in California (Corona), the governments have taken very harsh "stay at home" measures and imposed strict employee separation requirements for businesses that are keeping their offices open. Many employees... and a lot in the IT and customer service areas, are working from home... so productivity is significantly down. American workers who used to "sneak" time on Facebook and Amazon no longer have a boss looking over their shoulder, so an 8-hour shift that may have been productive for 5 hours 6 months ago is now getting the work done that used to be done in 2 hours.

    Meanwhile, customer inquiry calls and emails have increased as people find themselves stuck at home.