Fender offers great customer service

Discussion in 'Sidewinders Bar & Grille' started by apm1991, Sep 15, 2020.

  1. apm1991

    apm1991 Senior Stratmaster

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    My Fender Fortis 12in powered PA speaker I bought in 2018 went out (the amp).. Call Fender, it's under a 5 year manufacture warranty. They have me take it to a local music store that they have a Fender guy who goes to. Long story short, Fender guy calls me today. They're keeping the speaker and sending me a full refund... so basically I got to use it for 2 years for free
     
  2. stratnutz

    stratnutz Senior Stratmaster

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    Ive had good luck with JBL Eons
     
  3. Stratafied

    Stratafied Senior Stratmaster

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    Good to hear.
     
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  4. apm1991

    apm1991 Senior Stratmaster

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    Thanks that was my next question... what speakers should I look at
     
  5. apm1991

    apm1991 Senior Stratmaster

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    I just looked at JBL EON 612 1000w 12in with bluetooth because you mentioned it.... Great price, I might jump on that actually. thanks!
     
  6. soulman969

    soulman969 Senior Stratmaster

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    If it couldn't be repaired or replaced with another and was under warranty they absolutely should refund you so you can replace it.

    Budget permitting the QSC K12.2 is one of the very best FFFR powered speakers made. Another is the EV EKX12P. You shouldn't have to worry about a service issue with either.

    https://www.sweetwater.com/store/detail/K12.2--qsc-k12.2-2000w-12-inch-powered-speaker

    https://www.sweetwater.com/store/detail/EKX-12P--electro-voice-ekx-12p-1500w-12-inch-powered-speaker
     
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  7. Groovey

    Groovey Most Honored Senior Member Strat-Talk Supporter

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    Great news!!
     
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  8. amstratnut

    amstratnut Peace thru Music. Strat-Talk Supporter

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    About ten years ago my SCXD crapped out and they replaced it. Bam! Just like that.
     
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  9. thomquietwolf

    thomquietwolf Dr. Stratster Strat-Talk Supporter

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    Damn
     
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  10. simoncroft

    simoncroft Dr. Stratster Strat-Talk Supporter

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    That is really good service! What really amazes me though is they didn't send you a replacement product, rather than refund you. It would have cost them a lot less to send you even an upgraded product, compared to your original unit.

    When you're thinking about "what should I buy next?", you might want to ask yourself "which company really looked after me when they had no obligation to refund my money?" ;)
     
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  11. apm1991

    apm1991 Senior Stratmaster

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    They don't make Fender Fortis speaker anymore. I would have actually preferred a replacement... Fender doesn't have a lot of good pa speakers to choose from. I think I'm going with JBL or QSC
     
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  12. simoncroft

    simoncroft Dr. Stratster Strat-Talk Supporter

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    Yes, sorry. I forgot that. JBL and QSC both have enviable reputations, and I've sold both brands in the past. I don't really have a bad word to say about either of them, but I suspect QSC's after-sales service may be the better these days.
     
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