Long story short, my Scarlett 4i4 that I'd had only about 9 months decided to crap the mattress about two weeks ago. It wasn't recognized as a drive or audio device as it previously had been on the desktop, and when I tried plugging into the MBP the indicator lights on the front would flash briefly and then go dark without it ever being recognized. I filed a warranty claim on their web page and they requested some basic system report info and a copy of the receipt. No problem, got it all to them via email conversation with their service department. It took a bit longer than I'd hoped but yesterday I got the email with the RMA exchange authorization and got it sent out with a FedEx prepaid label. I'm curious how many others have had to do this on theirs and what the timeframe was to get the replacement. I understand it's the holiday season and things are slower due to the volume. I'm overall pretty impressed with how this is being handled, but was really hoping to get some recording done during these long weekends and haven't been able to use my monitors which has made some of the composition stuff more of a PITA. Was this a reasonably quick process or were you down for a long stretch?