Guitar Center Disaster

Discussion in 'Tech-Talk' started by Billie_J, Mar 22, 2021.

  1. Billie_J

    Billie_J Strat-Talker

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    So to make a long story kinda short. I purchased an allparts neck and took it to my local Guitar Center and asked them to resizee the tuning holes from a vintage size to accommodate Sperzel locking tuners. Tech said he could do it but it was going to be a little longer than usual because they have the pin on the back of them instead of a screw to keep them aligned. Drill holes are not centered, if at any point of want to put new tuners in or plug these old holes its pretty much impossible seeing as a hand Dremel was used. oh and those pins were grinded/cut away too so I cant even buy a new tuner if one breaks because id then need to do more drilling or grinding to fit them in these holes. BTW they are just random depths. Maybe this is more of a vent really but I feel like this is unacceptable work in terms of tech work especially if the tech said he can do it. Ill show some pics to give you reference IMG_0121.PNG image0.jpeg image1.jpeg image4.jpeg
     
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  2. s5tuart

    s5tuart Perfecting time travel since 2525

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    I wouldn't be happy with that.
    Have a polite word with the store manager then if you can't get any joy email GC CEO!
     
  3. Billie_J

    Billie_J Strat-Talker

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    it doesnt even help that this was a really nice made in japan vintage style with a nitro finish
     
  4. moozak

    moozak Strat-Talk Member

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    That is just terrible work... anyone who did this should NOT be calling themselves a “tech”
     
  5. Sparque

    Sparque Strat-Talker

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    What was wrong with the old tuners?

    :(
     
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  6. Billie_J

    Billie_J Strat-Talker

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    it never had any tuners when I purchased the neck, but this is for a project guitar I'm working on
     
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  7. Chont

    Chont Most Honored Senior Member

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  8. Chont

    Chont Most Honored Senior Member

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    If he didn't want you to see those holes you'd think he'd have put the tuners on straight.

    They owe you a new neck. plain and simple.
     
  9. bluejazzoid

    bluejazzoid Strats Amore Silver Member

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    Man, sorry that GC idiot botched your neck. Those are nice tuners, but their install is not straightforward. You really need the install guide ($16) to do them right:
    [​IMG]
    And someone who is not a moron with a drill.
     
  10. fos1

    fos1 Senior Stratmaster Silver Member

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    Oouch! He used a Dremel???? What an amateur.

    I would be very unsatisfied.
     
  11. Billie_J

    Billie_J Strat-Talker

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    I totally understand how weird sperzel tuner installs can be if I had the tools to do it where im at now i wouldve been able to be upset with myself. Now im just mad at GC's tech for saying he could do it. I wouldve been so much better off if he said he didnt have the tools
     
  12. NateH

    NateH Strat-Talk Member

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    I have Sprezels and I love them. But, yeah...Guitar Center owes you a new neck.
     
  13. Bob Spumoni

    Bob Spumoni Senior Stratmaster

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    That's c---p work. They owe you back the whole enchilada. They should make you whole.

    They're running away from the bill collectors at this point, though, so you might not catch 'em. Sorry for your hassles.
     
  14. The-Kid

    The-Kid Dr. Stratster

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    They owe you a new neck. Wow, this is garbage work. If the guy cant do a pro level Job on it.....why take it.....



    These dudes owe you a new neck, period.
     
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  15. Billie_J

    Billie_J Strat-Talker

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    I plan to call them today to see if I can talk to a manager. Ive never been this deep on a project or had anything like this happen so wish me luck
     
  16. Thrup'ny Bit

    Thrup'ny Bit Grand Master Curmudgeon

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  17. soulman969

    soulman969 Senior Stratmaster

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    As must be obvious by now this is where you took a wrong turn.

    I can't think of many reasons why an experienced luthier or guitar tech would want to work for GC. More than likely their techs are former sales reps who know just enough to be dangerous as the one you trusted your neck to has clearly demonstrated.

    Sorry you had to have this experience to find out the one who worked on your neck was another bozo. I agree that GC should replace the neck for you so you can take it to a tech who has the knowledge and tools to do the job correctly. That was bad work.
     
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  18. Billie_J

    Billie_J Strat-Talker

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    I actually talked to the guy face to face, I will never use GC for anything tech related ever again and if they dont find a way to comp me for the neck then to Corpo I go
     
  19. AxemanVR

    AxemanVR I appreciate, therefore I am... Silver Member

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    I just threw up a little in my mouth... :confused:


     
  20. Chont

    Chont Most Honored Senior Member

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    [​IMG]
     
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