Some people seem extra eager to **** on a particular brand, too. I can’t think of any other reason why any grownup would denounce an entire company based on a single production-line guitar.it's not online shopping that's a problem.
it's childish inability to accept the consequences.
choosing from unlimited online selection is obviously the superior way to buy, but sometimes you'll buy a dog. so what? return if you can or shrug, take a loss and move on.
i think most of the complaining is from people making a mistake of buying a unit they can't afford. regret compounds the frustration from perceived flaws of the instrument.
guitars are rapidly-depreciating consumer products. if you're paying retail, you're being had, every time.
unless you're curating a guitar museum, buy them for music - not for nitpicking and public online tantrums.