Is Reverb shipping protection legit?

[diogoguitar]

Hey there,
I sold a guitar and unfortunately buyer claimed it arrived with shipping damage. I must have shipped a dozen guitars and this is the first time I have an issue.

I have photos of the guitar just before it left my home, but neither of us have documentation of how well it was packed. It was well padded, I added a bunch of bubble wrap, the guitar didn't shake inside the box and I even added Styrofoam in the most critical areas (around headstock ,etc).

The good news is, I bought with Reverb shipping protection, which is their insurance policy. Is this a legit insurance policy or just a bogus thing that they only bog you down until you eventually give up the claim?

The damage itself is painful to see, but it looks fixable

Pls don't trash reverb as it won't help me get the buyer a partial credit to cover the repair costs.

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[Bob the builder]

It's a bummer but the good news is it's a easy fix

 

[nadzab]

I would file the claim and see what happens...would you not bother if a bunch of people here say it's not worth it?

Also, "the guitar barely shook inside the box"...I wouldn't ship a guitar if there was any indication that it was moving at all inside the box...especially if shipping without a case.

 

[diogoguitar]

Also, "the guitar barely shook inside the box"...I wouldn't ship a guitar if there was any indication that it was moving at all inside the box...especially if shipping without a case.

oh yea to be clear the guitar didn't show any signs of shaking. Sorry my statement wasn't clear

 

[Tragedician]

Document any damage to the shipping box. Immediately. If that guitar was well packed, that kind of transit damage should also be evidenced by the packaging.

 

[mad axe man]

i assume its a bolt on neck.... i always if shipped is remove the neck...safer shipping

 

[Murdog]

I've sold and bought a ton of stuff on reverb and have had a few hiccups along the way, both as a buyer and seller. From my experience Reverb is legit, albeit I've never delt with damaged items, only "lost or missing" ones.

 

[Stratafied]

I couldn’t open the files, but hopefully it all works out without any problems.

 

[diogoguitar]

I couldn’t open the files, but hopefully it all works out without any problems.

IT issues ugh, it's just the tip of the headstock that broke off, like 1/4 inch. Doesn't affect the playability or overall structure, but it won't look like new even if fixed by a professional.
It's gluable, but I hope reverb gives some money to the buyer instead of me having to deal with it

 

[Exhead]

Can't open files

 

[crankmeister]

Yes, file the claim. It’s worked for me as both buyer and shipper. I shipped an acoustic that arrived beat up, unplayable. They gave the guy his money back, no hassle (probably helped that the guitar was only like $350 and wasn’t worth repairing).

They’ll refund your buyer directly and it won’t cost you a thing.

 

[Strebs]

I had a Les Paul shipped with protection and UPS did a number on it. Reverb took care of it. I wouldn't sell a guitar on Reverb without using it. It's money well spent, IMO.

 

[tery]

You bought the Reverb shipping insurance let them handle it.

 

[diogoguitar]

Reverb notified me they're working with the buyer on the issue. We'll see what happens.

 

[FrieAsABird]

Nice to hear that reverb also helps the seller. Many marketplaces are very buyer- friendly, hardly helping the seller if anything happens…

 

[CalicoSkies]

i assume its a bolt on neck.... i always if shipped is remove the neck...safer shipping

But then is a buyer necessarily going to know how to properly put the neck back on? And if not, will they have access to a guitar tech at a guitar store who can help with that?

 

[CalicoSkies]

Nice to hear that reverb also helps the seller. Many marketplaces are very buyer- friendly, hardly helping the seller if anything happens…

I've sold lots of stuff on eBay, and as a seller, eBay has helped me several times and ruled in my favor when buyers tried to do something to scam me.

 

[racerx819]

100% yes. I recently shipped an SG. It was damaged in shipping. And Reverb negotiated w the buyer, issues them a partial refund from me then credited me back. Done.

 

[CirroStratus]

I've sold lots of stuff on eBay, and as a seller, eBay has helped me several times and ruled in my favor when buyers tried to do something to scam me.

That’s actually why I, as a buyer, start taking pictures of the unpacking from before opening the box, all the way through. That way if there is any damage, I can prove that it was legitimate. It’s only been necessary a couple of times, but it satisfied the seller that I wasn’t trying to pull a fast one

 

[CalicoSkies]

That’s actually why I, as a buyer, start taking pictures of the unpacking from before opening the box, all the way through. That way if there is any damage, I can prove that it was legitimate. It’s only been necessary a couple of times, but it satisfied the seller that I wasn’t trying to pull a fast one

One time I sold a laptop on eBay. The laptop was in good working condition when I shipped it, and I got shipping insurance through UPS when I shipped it. The buyer claimed the screen was cracked and had a picture. Since I got shipping insurance, I notified UPS. UPS said they tried to contact the buyer, but the buyer was being flaky about responding and was actually acting a little weird. The buyer ended up filing a case against me, but eBay sided with me.