Never buying Guitar Center used products again

Discussion in 'Squier Strat Forum' started by Brendanj, May 8, 2021.

  1. Brendanj

    Brendanj Strat-Talk Member

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    I bought a left handed CV 60's Strat for $199 last week. WAY under market price, but I figured a newbie must have checked it in. It arrives and I find a broken truss rod.
    [​IMG]

    Ok, **** happens. I call and they ask if I can drop it off at my local store. I did last night and the clerk commented something to the effect of "Boy,someone missed that..."

    What do I see today:
    [​IMG]



    Those ***************'s. Never again. That chain is cancer.
     
  2. Cerb

    Cerb Anti conformist reformist

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    If they just put it on the wall again it's bad but maybe give them the benefit of the doubt? By the looks of it, it' s just the truss rod nut that's been rounded. It's a 5 minute repair job.
     
  3. Michael919

    Michael919 Most Honored Senior Member

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    Is it stripped?

    Are you certain that they have not repaired it or intend to prior to the next buyer taking delivery?
     
  4. cranky

    cranky Senior Stratmaster

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    What condition was it described in the ad?
     
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  5. Brendanj

    Brendanj Strat-Talk Member

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    The hex is gone. How is that repaired in five minutes?
     
  6. Brendanj

    Brendanj Strat-Talk Member

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    "Good Condition".

    I dropped it off late last night. It was posted this morning. If that was an easy fix, I would think that would have been offered after mentioned how pleased I was with it until I found the issue
     
  7. cranky

    cranky Senior Stratmaster

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    So they just relisted it, no change in the description?

    They must be waiting and banking on some putz like me to buy it and not notice until it's too late.
     
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  8. Cerb

    Cerb Anti conformist reformist

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    There are badically two reasons for a stripped hex nut. Either the truss rod is broken and someone used excessive force or the truss rod is not broken and someone used the wrong size hex key. The first scenario is pretty unlikely. Assuming it's scenario number two it's a 5 minute fix. The best way is to use a bolt retractor (I don't know the English term). If you don't have one of those it usually works to just lightly tap a flathead screw driver into the rounded nut. The head of the screw driver needs to be slightly bigger than the hole, so that it's jammed in there. Then you just screw the old nut out and replace it.
     
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  9. Cerb

    Cerb Anti conformist reformist

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    I do think it's weird that they didn't offer to fix it for you.
     
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  10. Brendanj

    Brendanj Strat-Talk Member

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    That makes sense, but after reading posts from others on other forums with stripped CV truss rod nut issues, there's discussion of removing the plastic insert surrounding the access hole. First time I've heard of that. I have extractors, but they are all tapered. I had said I felt it was a shame because it was a light body with nice grain. If it was a quick fix, you'd think that would be offered.
     
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  11. rockon1

    rockon1 Senior Stratmaster Silver Member

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    For the price I would have fixed it. A torx bit of the 'right' size often works well in this scenario.
     
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  12. Cerb

    Cerb Anti conformist reformist

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    Yeah, if you havebtobremove the insert it's significantly more than 5 minutes.
     
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  13. rockon1

    rockon1 Senior Stratmaster Silver Member

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    Hopefully with a bit of heat the nut will remove it as its coming out.
     
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  14. Stephen James

    Stephen James Strat-Talker Vendor Member

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    Regardless of how fixable this is, I think the point is that no one fixed it, it's back up for sale (even after Guitar Center was made aware of the issue via its return), and it will now be some other unsuspecting player's problem..

    That just isn't right, unless it is disclosed by the seller before the sale. But judging that it is listed at the same price, it's extremely doubtful that the listing info changed at all..
     
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  15. BuddhaFingas

    BuddhaFingas Senior Stratmaster Gold Supporting Member

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    With a socket extractor?
    Hardest part would be getting the hole plug out.
     
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  16. Stephen James

    Stephen James Strat-Talker Vendor Member

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    Also, hard to tell from the pics, but is that plug made of plastic, walnut, or another wood painted a dark color? It looks like wood that is a lighter color under the scuff. I guess it doesn't matter much now as the OP is no longer in possession of the guitar, but, in terms of job difficulty, I would think replacing/removing a plastic plug is easier than a wood one..
     
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  17. Cerb

    Cerb Anti conformist reformist

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    Yeah and a bit of heat.
     
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  18. Antstrat

    Antstrat Most Honored Senior Member

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    Buying used from GC is fine providing you can inspect in person. Buying used from GC is a gamble.
     
  19. fezz parka

    fezz parka fezz parka

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    Caveat Emptor.
     
  20. Deafsoundguy

    Deafsoundguy CERTIFIED HACK Silver Member

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    Brendan, sorry for your story. Just curious which GC here in Portland did you go to? The Delta park one sucks ass (they got a big 1-star review from me a few years ago). The Beaverton one is iffy, the Clackamas one is okay, I’ve had good and crappy experiences there. I frequent the Clackamas store often for stands, strings and picks

    Also, while stories like this suck, and it should never happen, you have to wonder how many good stories there is for how many horror stories like yours. You just had a crappy experience. However today I just had a great experience with GC. I ordered a new Reverend just a few days ago from GC, got it ultra quick just a few hours ago. Guitar is triple boxed :thumb: :) , great packing, zero dust, no fingerprints, in tune about 95%. They did everything right! So they can do good, store is only as good as the last idiot dealing with the product:( .