Problem Custom Shop Strat, need help!

DeWayne Hayes

Strat-Talk Member
Jan 22, 2023
30
USA
Yeah that’s pretty much the exact specs I get. All my Allparts massive neck are that spec minus the quarter sawn.

My CS54 has that exact spec though. A 54U shape which comes stock on very few fenders. That’s why it’s either straight to the custom shop or put my own together, which is exactly what I do.

7.5 to 8lbs is to me the perfect weight for a strat that doesn’t make it feel like a toy. That is one sweet strat and I hope it gets solved. Because of this I’m now searching for a firemist or shoreline gold strat body! I already have the fat dark rosewood board neck.
Thanks. I really dig the Firemist Gold + mint pick guard. Something about that combination really catches my eye.
 

Stephen James

Strat-O-Master
Vendor Member
May 30, 2016
544
Iowa City
To be fair, that's a bit condescending (maybe unintentionally). I didn't do anything to this guitar that is beyond simple guitar maintenance and repair that I've been doing for 25 or 30 years. Checking the truss rod. Doing my own setup. Filling and recutting a nut slot is not open heart surgery, it's a time-honored fix that anyone with a little patience, skill and a set of nut files can do. It's not like I was attempting a heat reset on the neck, or a fret job, or any number of other dicey modifications. No children or guitars were hurt.

So, I wasn't "learning" on this guitar ... I was using tried and true techniques to try to solve a problem rather than send the guitar off for repair. You may see that as a vice. I consider it, if not a virtue, a hobby that I enjoy. This particular guitar is just beyond my ability or knowledge to "fix," so it needs someone more experienced than me (or the actual makers themselves) to look at it. I know when I've reached the envelope of my abilities and knowledge - which is why I came here in the first place.

My bad, I do believe that the cost of failing an attempted fix, at this level, would be too high for me to undertake, but I did say that in a more snarky way than I normally would. I apologize.

And there is always something to be gained from learning, so I should keep that in mind..
 

buzzword

Strat-Talker
Nov 12, 2020
126
Los Angeles
Hi guys, first post. Let me state right up front that I'm not traditionally a Strat player - I've spent most of my life playing Gibsons, though I have had (and have) multiple Teles, which are an easier transition from Gibsons than a Strat. But during Covid lockdowns, I had a Custom Shop Strat made that has been giving me fits from Day 1, and the Custom Shop's "Custom Care" program is so all-inclusive that their instruction is to take it to a local warranty shop (sarcasm intended). That's actually the opposite of "Custom Care" - that's the same level of service I'd get if I bought a Squire at GC - but I won't go into that here.
Take it to the warranty shop they recommend. It will either get fixed or the shop will find an unfixable problem and recommend to Fender that they take back the guitar. At this early stage I'm not sure what you would expect Fender to do, they've told you to take the guitar in and have it looked at on their dime by a warranty approved shop. It would have been smarter to do that before filling the nut slots yourself.

It's disappointing to receive a Custom Shop guitar like this, but **** happens, it's Monday morning and QA or final setup guy had too many beers during the weekend.
 

Alex_C

Strat-O-Master
Apr 19, 2021
501
Florida
this is why i dont buy guitars online
My two best guitars are Carvin/Kiesel. Ordered online. Kiesel has decent QC, so the guitars arrive setup and ready to go. You have 10 days to return it if you don't like it. I'd buy a Kiesel over a Fender.
 

sidk47

Strat-Talk Member
Nov 6, 2021
24
India
H
My two best guitars are Carvin/Kiesel. Ordered online. Kiesel has decent QC, so the guitars arrive setup and ready to go. You have 10 days to return it if you don't like it. I'd buy a Kiesel over a Fender.
Hey man, I went to Keisel's website and configured my dream Les Paul. But the price I got after customization was stupendous. 3449USD. I don't think it is worth it in that case.
 

Chicago Matt

Strat-O-Master
Sep 24, 2014
647
Woodstock
I'm really sorry to read about your experience with Fender's Custom Shop. It sucks for sure. But at least you have helped old players like me by confirming that it's not necessary to spend the extra cash to get a Custom Shop guitar. Believe me, I've thought about it. But at the end of the day, my assembly line production guitars have served me just fine for over 50 years.
 
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Alex_C

Strat-O-Master
Apr 19, 2021
501
Florida
H

Hey man, I went to Keisel's website and configured my dream Les Paul. But the price I got after customization was stupendous. 3449USD. I don't think it is worth it in that case.
I totally understand the sticker shock.Those options add up. I've done that so many times, lol. The build quality is exceptional but Kiesel's are bright sounding guitars with exceptional clarity. I've never heard one that had the Les Paul 'woolly' sound. Is it worth it? I'd say yes, but that is only if you plan on keeping it. Flipping a Kiesel isn't the same as flipping a Les Paul. The history of Gibson and Fender keeps the prices elevated.
I'm about to pull the trigger on this, for $2100. It is an ash body, lava 'raw tone' stained, with a walnut neck, ebony board, berylium pickups (PAF voicing) and trem system.
Osirus-RedStain.png
 

Buzznut

Strat-Talk Member
Jan 14, 2018
43
Netherlands
Just thinking out loud here, DeWayne. You said you have played mostly Gibsons but also Tele’s on occasion, so you are aware of the difference in scale length between the two. Common sense suggests one would have to tighten a string more on the longer neck to attain the same note that you would on the shorter one. So it may seem counter-intuitive that the tighter string on the longer scale would vibrate more widely at its center than the looser string on the shorter scale; but consider that the length itself may facilitate that wider vibration. So trying a higher gauge on the G string so the tighter string may lessen the width of the vibration might be a reasonable experiment, especially since you’ve said you are going to be fiddling with the G bridge piece anyway. (I use .009-.046’s on my 1960 Strat. The G is .016)

Also check (this may have been mentioned before) where the string goes behind the bridge and into the holes (in the individual bridge piece and bridge plate). I’m talking about original and original style bent metal bridge pieces here. This area can be a point for strings breaking or unwanted vibrations. The further forward the individual bridge piece is adjusted, the more acutely the string will contact the edge of the hole. Cures include filing the points of contact round and smooth on the holes; or slipping a piece of wire covering (stripped off a short length of wire) onto the string and slipped down to the points of contact behind where the string angle breaks over the top of the bridge.

It’s late here and I’m tired, so I hope this makes sense.
Hi.

I've noticed that my Japanese SQ Squier/Fender Strat doesn't cater to the scale length thus the intonation cannot be properly set because there is a lack of a few mm's. Half of the saddles are right against the end of the bridge. I even took out the little springs on the saddles in order to gain some extra length but of course that was idle thinking. The bridge is almost flush to the body so that's not the problem. I've noticed that many (cheaper) guitars have this problem. Doesn't the manufacturer knows the proper position to drill the holes for the bridge on the body? That would be blasphemous for any guitar brand. I've been advised to buy a Gotoh bridge for Strat since it is a few mm's longer than the original ones and Fender only has one size.
 

DeWayne Hayes

Strat-Talk Member
Jan 22, 2023
30
USA
OP here. I thought I would provide an update.

Talked to the gentleman, the proprietor Randy, at Hughes Guitars and Repairs - the Fender warranty service center in North Carolina. I wanted to touch base and make sure the guitar made it alright and was in the queue.

It was with no small sense of relief that I listened to Randy tell me that G string rattled all the way up and down the neck and he couldn't figure out why either! He said he's tried everything he knows insofar as relief, checking for vibrating hardware, etc., etc., and he's perplexed.

He said his next step is to put the guitar on his bench, get the Custom Shop on the phone, and let them ask him questions such as, "Have you checked this, or that?" In other words, let them try to problem solve over the phone. But if that fails to reveal the source of the problem, he expects the Custom Shop will want the guitar back to inspect themselves (ahem ... exactly what I wanted in the first place.)

Randy's a real gentleman and has 50 years experience building and repairing, so to hear him say he's as perplexed as I am by this mysterious buzz was somewhat gratifying.

Will update again when I know more.

DeWayne
 

life_with_a_song

Strat-Talk Member
Nov 22, 2016
20
Columbia, SC
Hey DeWayne.

The title of this thread caught my eye, because late last year I was in a position to trade a high-end acoustic guitar for a brand-new Fender CS Strat, so I went for it . . . only to be disappointed for many of the same reasons you are describing here about yours. For example: Three of the open strings buzzed and played like a sitar, and then buzzed all the way up the neck. As well, I measured the fret heights, and they were off in places by over .003" from each other! And as for the buzzing up the neck, as best as I could determine as it sat (with no adjustments on my part during the trial period), the reason was because in the machining of the saddles, the top curvature had these lateral ridges under where the strings rested while passing over them, putting them in a position to buzz no matter where I fretted on those particular strings.

The shop's response was that Fender "makes them just like they used to, flaws and all." Fortunately, I was able to send that one back and get a smaller builder's strat-style that I've been happy with.

Greg
 


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