I find it offensive that he would expect YOU to buy a replacement. The only right thing is either HE buys the replacement or YOU give permission for him to make one instead. And yeah, stuff happens, but in this case YOU are NOT the cause.
Guys it's a friggin one ply pick guard, with a crack around a screw hole. To the folks saying.... "demand this and that...." yep, he may oblige and buy a new one, and install it. He may also tell you to get bent the next time you need your guitar fixed. If he's a good reliable tech, and you like his work and pricing, then accept his apologies and let him know it's not a big deal. ....because it's not. Me personally, I would probably say.... "hey mr. tech guy, if you can cut me a new one, I would really appreciate that." And that's it.
I teched for many years in the Seattle area. It would never have crossed my mind to tell a customer to get bent in the future because they were upset that I broke something no matter how small. I would inform them and correct the error on my own dime. THAT'S good business.
Yes, I agree. But..... if a customer came in to your shop and started demanding this or that and making a huge deal over something small, you would not be in a hurry to see that customer again. Replacing dudes pick guard is good business. The customer ranting and demanding something would get taken care of, but I would remember that, and probably not take his business next time. Especially if I were in high demand and had plenty of work. You can resolve issues without being an a$$#^@ and both parties are happy. I guess what I'm getting at is.... don't piss off the guy who makes your tacos.
Think you’re judging too harshly. Seems a decent, honest bloke who slipped up, it happens. I’m sure he means ‘buy a guard of your choosing, I’ll fit it for you and deduct the cost from my bill’. That’s a reasonable offer, as is his making you one which, I’m sure, he’d ask for your approval before he fitted it. Cut the guy some slack, he’s doing his best to make amends.
I never try to 'tighten' self tapping screw, need to go under the hood at least half a dozen times. See what he can create. May have some cool colour shades.
Let him make you one. Use it as an opportunity to get a custom one on your guitar. Design your own and get him to make it. Unless of course it a "special" guitar like a vintage or something.
If it were me, I would expect the tech to replace the pickguard he damaged with a new factory pickguard. If it is a nice guitar, I wouldn't want one he hand cut. Just me....
Why would they come in to rant if they had already been informed and the fix was agreed upon? I suppose if someone did rush down to see the damage and went total Karen I'd remember it. lol The OP hasn't shown any sign of being a Karen.
As it was presented in the original post, he was passing the buck and not taking responsibility. I am not supposed to take the OP at his word? If we are going to indulge what we think he meant, then I suppose we can interpret that anyway we like which is pretty much meaningless since we have no idea.
If he`s a good guy and its a small crack I would personally tell him to leave it as is. It will gain you more in the future for getting work done quickly, more attention to detail, occasional freebies etc. I would look on it as a way to build up a great relationship which is worth a lot more in the long run.
On that I agree. You can be firm, polite, and still get your point across without being a jerk about it. It always works better IME.
I personally would want an original part, not a cut one but that's me. I would probably tell him not to sweat it and I would see it as an opportunity to try a different new guard and fit it myself if it's a run of the mill one. If it's something special, then I'm afraid I would ask him to replace it at his cost.
In the original post he clearly made offers to rectify the issue. I’m not overthinking or looking for some deep meaning in the post, it’s clear, made a mistake, fessed up, offered remedies. What’s to interpret? The majority here seem to agree.
